TERMS & CONDITIONS
By using the website and/or booking a tour on the website you are deemed to accept the below terms and conditions with us.
All the tours on the website are operated by A Petite Tour Trading as Nine Stalks Pty Ltd (“A Petite Tour”, “we”, “us” and “our”). we hold Tour Operator Licence (No 2484) in the state of Victoria, Australia.
“you” and “your” means all persons take part in any of our tours, including anyone who is added or substituted and the person who makes a booking on behalf a group is referred as “lead person”.
The currency used for price quotation is Australian dollars and the time referred to on the website and via our communication is Australian Eastern Standard Time.
A lead person who makes a booking with us need to notify us the number of passengers, indicating separately the number of adults and children. All children under the age of 12 must be accompanied by adults.
Payment & Deposit
In order to confirm a tour with us, a deposit is required. you have the options of either paying us the full price upfront or a minimum deposit that is 20% of full tour price plus full accomodation costs. This minimum deposit policy applies to our private tour service, plus any extra deposit if applicable should you request for any additional service from a third-party service provider, e.g. skydiving. After the deposit has been received, a confirmation trip voucher which lists all your trip details will be sent to you. Full payment must be made at the start of your tour. If we do not receive your full payment, we reserve the right to cancel your tour.
We accept payments via electronic transfer, i.e. Electronic Fund Transfer or International Telegraphic Transfer, or through our credit card payment gateway, we accept all types of credit card, Visa, Mastercard or American Express.
Before you make a booking, we will provide you with the price of your chosen tour, including the costs of services requested from any third-party service providers and any additional facilities you have asked for. Our private tour price is calculated based on the type of vehicle deployed and your chosen tour itinerary, whereas our small group tour is priced on per person basis for each respective route. The tour costs are subject to seasonality and cost variations associated with fuel costs, admission ticket fees and other cost factors, A Petite Tour reserves the right to change the pricing for our tour products on our website and other media sources. However once you have accepted our price and we have received the booking deposit, the price of your tour is guaranteed.
Errors & changes
We highly recommend you to check your invoice and ensure the details and price are correct, should you notice any discrepancy, please notify us immediately and we will remediate accordingly. If we notice any error in payment or invoice. We will notify you as soon as we can, then we will notify you the correct price, you will need to pay additional payment if the correct price is higher than the incorrect price issued previously. Likewise, we will provide you with a refund if the correct price is lower than the incorrect price issued previously. We reserve the right to cancel the booking if you do not wish to accept the correct price which is actually applicable to your chosen tour.
Our quoted price includes: travel guide fee, vehicle transportation cost, admission ticket (if indicated as included in the tour cost) and GST. Any extra option added into your itinerary will be subject to additional costs listed on the third-party service provider’s website or communicated to you. Please note that our quoted price does not include personal travel insurance, meal expenses or any other expenses.
We are always happy to facilitate any special requests during your journey with us or in cooperation with third-party service providers, however we cannot guarantee that it will be accommodated. The provision of any special request does not constitute part of our service contract with you.
If you have any medical condition or disability which may affect your tour arrangement, you must put it in writing to our staff so that we can assist you in considering the suitability of the tour arrangements. Once we have confirmed your booking with us, you must notify us of any changes or deterioration in the person’s medical condition. We reserve the right to cancel the booking if we consider the health condition of traveller is unfit for pre-arranged itinerary.
Cancellation By You
If you wish to cancel a tour with us, the lead person must notify us in email. Cancellation will take effect from the working day we have received your written notification. The below summarizes the proportion of deposit that is available to be refunded before tour departure date.
Within 3 weeks: No Refund of Deposit
More than 3 weeks: 50% Refund of Deposit
Small Group Tour
Within 3 weeks: No Refund of Deposit
More than 3 weeks: 50% Refund of Deposit
Note: any cancellation made by you on the departure date or during the tour will receive no refund for the full costs of the trip.
A cancellation invoice will be sent to the lead person in email within 3 days; any services requested from a third-party provider will be subject to third party service provider’s cancellation policy. We have no control over any third-party’s cancellation policy.
Cancellation By Us
A Petite Tour will do its best not to cancel your chosen tour. However we reserve the right to cancel your travel itinerary due to unusual or unforeseeable events, for example:
Extreme weather conditions
Traffic accident or related injury
Other factors beyond human control.
In such case, we will fully refund your payments if we have cancelled your tour before it has commenced. However once you have begun your tour with us, unless the trip is intentionally cancelled by our staff or as a direct result of our staff’s mistake, otherwise no amount of refund is available. In addition, we reserve the right to cancel our small group tour if the minimum number of bookings on departure date has not been reached. If a tour is to be cancelled by us, we will communicate it to you at the earliest possible time and a full refund will be made.
We endeavour to provide you with the best tour services. However we reserve the right to make necessary changes if applicable, most of which are minor, such as: change of travel route, i.e. visit an alternative attraction as the attraction in the planned itinerary may be closed. If you wish to change any part of your tour arrangements after a confirmation email has been sent out, we will still try our best to accomodate them, subject to any additional charges if applicable. however sometimes it may not be possible. should you then choose to cancel your tour, our cancellation policy will apply accordingly.
Should any unfortunate event arises, e.g. illness, injury, or any other significant valid reasons, under which circumstance you are unable to participate the tour, you can transfer your booking to your family members or friends. However both persons are held liable for full payment of the tour costs and the tour date is fixed. any change to the itinerary will be subject to additional charges if applicable.
We will use reasonable skill and care in making your tour experience and providing services to you, if you wish to make a claim against us, you must demonstrate that reasonable skill and care has not been used. In addition, we will not be responsible for any injury, illness, death, loss of property or damage, or other claim of any description which are unforeseeable or outside of our control. We suggest our customers not to leave any valuables in our vehicles unattended. You should claim any loss, damage or expenses incurred via your insurance company. Furthermore, we cannot accept responsibility for any services which do not constitute part of your service contract with us. This includes any additional services or facilities which third party service provider agrees to provide for you, in such case, we do not have any direct control over their services or facilities, your service contract will be with the third-party service provider and subject to their terms and conditions. Moreover, we are not held responsible for any disruption to your tour due to unforeseeable and/or unavoidable factors or force majeure, such as adverse weather conditions, natural bushfire and any other events outside our control.
Safety and Insurance
The safety of our passengers and driver is our top priority. We always deliver our tour with safety in mind. But we highly recommend our passengers/participants to obtain travel or health insurance before you begin your journey with us, if you are not sure about which company is of good value, we are happy to suggest. It is your responsibility to ensure that your insurance cover is adequate. All tour participants must adhere to the safety advice given by our staff throughout the tour and observe safety instructions at all times.
We do not tolerate behaviour that may undermine safe conduct of our tours or disturb the enjoyment of other tour participants. This may include strong coarse and abusive language, inappropriate clothing, excessive alcohol consumption, violence towards other travel participants and/or driver and any other actions that may undermine the safe conduct of the tour or cause disturbance to other tour participants, we reserve the right to terminate the tour under these circumstances and full payments made for the tour will be forfeited.
Getting on Board
A copy of the confirmation email issued by us needs to be presented to our staff when you are boarding our vehicle. Our staff has the right to check each passenger’s identification for security purposes. All tour participants are prohibited from consuming alcohol and/or smoking in our vehicle during your entire tour. It is also your responsibility to keep our vehicle clean and tidy during the entirety of the tour with us.
We value feedback from our customers. Any feedback can be communicated to us electronically via a contact form or email.
Use of this website and our services are governed by and construed in accordance with the laws of Australia, including Australian Consumer Law.
We and you both agree that only Australian law will apply to your contract and any dispute, claim or other matters that may occur between us.
If you have any questions with regards to our Terms and Conditions, please contact us via email at firstname.lastname@example.org.
Nine Stalks Pty Ltd (ABN: 18613211966) trading as A Petite Tour provides all the tour services.