TERMS & CONDITIONS

By using our website and/or booking a tour through it, you agree to the terms and conditions outlined below.

All Melbourne tours are operated by A Petite Tour, trading as Nine Stalks Pty Ltd (“A Petite Tour,” “we,” “us,” and “our”), under Tour Operator Licence No. 2484 in the state of Victoria, Australia. Our long-term third-party service provider partners operate tours in Tasmania, Sydney, Brisbane, and the Gold Coast.

“you” and “your” refer to all individuals participating in any of our tours, including anyone added or substituted in the booking. The person making a booking on behalf of a group is referred to as the “lead person.”

All prices are quoted in Australian dollars, and times referred to on the website and in communications are in Australian Eastern Standard Time.

 

Booking Information

The lead person making a booking must inform us of the number of passengers, including the number of adults and children (with the children’s ages). All children under 12 must be accompanied by an adult.

 

Payment & Deposit

To confirm your booking, a deposit is required.

• For guests booking an 8-seater or 12-seater vehicle: You may pay the full price or a deposit of 20-30% of the total travel costs (decided by us) plus the full price of accommodation (if applicable).
• For bookings involving vehicles with more than 12 seats: Full payment in advance is required.
• For public small group tours: Great Ocean Road: $65 per person; Yarra Valley and Penguin Island: $100 per person.

Additional charges apply for any extra services, such as skydiving or hot air balloon rides, requested from third-party providers. After receiving the deposit, we will send a confirmation voucher detailing your trip. Full payment is required at the start of the tour. Failure to provide full payment will result in tour cancellation.

 

Payment Methods

We accept payment via electronic transfer (EFT or International Telegraphic Transfer) or through our credit card gateway, accepting Visa, Mastercard, and American Express debit or credit cards.

 

Prices

We will provide you with a price quote before you make a booking. The price includes requested third-party services and additional facilities. Private tour prices are based on the vehicle type and itinerary, while small group tours are priced per person. Tour prices are subject to seasonal changes, fuel costs, peak season loadings and other factors. Once a price is accepted, and a deposit is paid, the price is guaranteed.

 

Errors & Changes

Please review your invoice for accuracy. If you spot an error, notify us immediately, and we will correct it. If we find an error in the payment or invoice, we will inform you of the correct price. Should the correct price be higher, you will be required to pay the difference. If the correct price is lower, we will issue a refund. We reserve the right to cancel the booking if you do not accept the correct price.

 

Included Services

Our quoted price includes guide fees, vehicle transportation, admission tickets (if stated), and GST. Additional services from third-party providers may incur extra charges. Please note, our price does not cover personal travel insurance, meals, or other non-stated expenses. During peak periods, a third-party partner may occasionally deliver Melbourne tours on our behalf.

Tours in Sydney, Brisbane, Gold Coast, and Tasmania are operated by third-party service providers who are our long-term partners. These third parties are responsible for the services provided during those tours.

 

Special Requests

We will try to accommodate special requests but cannot guarantee they will be fulfilled. Special requests do not form part of our contract with you.

 

Health Conditions

Please inform us in writing of any medical conditions or disabilities that may affect your tour so we can assess the suitability of the arrangements. Notify us if any health changes occur after the booking is confirmed. We reserve the right to cancel bookings if we deem a participant’s health unsuitable for the itinerary.

 

Cancellation By You

If you wish to cancel, the lead person must notify us by email. Cancellations will be effective from the date we receive the written notice. The following refund policy applies:

Private Tours:

• Within 3 days: No refund for the entire trip
• 2 weeks to 3 days: No refund of deposit.
• More than 2 weeks: 50% deposit refund.

Small Group Public Tours:

• Within 3 days: No refund for the entire tour
• 2 weeks to 3 days: No refund of deposit.
• More than 2 weeks: 50% deposit refund.

A cancellation invoice will be sent within 3 days. Third-party service cancellations are subject to the third party’s policies, which we do not control.

For any ticket cancellations or changes, please notify us in writing at least 3 days prior to your scheduled tour. If we do not receive notice within this timeframe, your tickets will remain as issued and will be forfeited if you do not attend the tour.

 

Cancellation By Us

We strive to avoid cancellations but reserve the right to do so due to unforeseen circumstances such as extreme weather, accidents or related injuries, medical emergencies or any event that is beyond our control. If we cancel before the tour starts, you will receive a full refund. Once the tour has begun, refunds are only provided if we cancel due to our staff’s actions or mistakes. We may also cancel small group tours if the minimum number of participants is not met.

 

Change Booking

We reserve the right to make minor changes to your booking, such as adjusting the itinerary if necessuary, e.g.  visit an alternative attraction as the attraction in the planned itinerary may be closed. If you wish to make changes after receiving a confirmation, we will accommodate them where possible, but additional charges may apply. If you choose to cancel as a result of these changes, the cancellation policy will apply.

 

Transfer Booking

In the case of illness or significant reasons preventing you from joining the tour, you may transfer your booking to someone else. However, both you and the new participant are liable for full payment and the tour date is fixed, any changes to the itinerary may incur additional costs.

 

Responsibilities

We will provide services with reasonable skill and care. Any claims must demonstrate that we failed in this duty. We are not responsible for unforeseeable injuries, loss, or damages. We advise against leaving valuables in our vehicles, and any claims for loss should be directed to your insurance provider. We also do not accept responsibility for services provided by third-party providers, we do not have any direct control over their services or facilities as their terms and conditions apply. Additionally, we are not liable for disruptions caused by factors outside our control, such as adverse weather conditions, natural bushfire and any other events outside our control.

 

Safety and Insurance

Passenger and driver safety is our top priority. We strongly recommend obtaining travel insurance before your tour. All participants must follow safety instructions provided by our staff throughout the tour.

 

Intolerable Actions

We do not tolerate behavior that endangers the safety of others or disrupts the tour. We reserve the right to terminate the tour in such instances, and all payments will be forfeited. Such behaviour may include strong coarse and abusive language, inappropriate clothing, excessive alcohol consumption, violence towards other travel participants and/or driver and any other actions that may undermine the safe conduct of the tour or cause disturbance to other tour participants,

 

Getting on Board

Present the confirmation email to our staff upon boarding. Our staff may verify your identification for security reasons. Alcohol and smoking are prohibited on our vehicles, and participants are responsible for keeping the vehicle clean.

 

Feedback

We welcome your feedback, which can be submitted via our contact form or email.

 

Governing Law

Use of our website and services is governed by Australian law, including Australian Consumer Law. Both parties agree that Australian law will apply to any disputes or claims arising from the contract.

For any inquiries about these terms and conditions, please contact us at tour@apetitetour.com.

Nine Stalks Pty Ltd (ABN: 18613211966) trading as A Petite Tour provides all the tour services.